Home → Using LincDoc 3.1+ → Getting Technical Support → Remote Support/Administration
26.2. Remote Support/Administration
LincWare has the ability to quickly and easily troubleshoot any issues you may have by communicating with your local LincDoc VM through our LincWare Management Server (LMS). This server allows LincWare technical support personnel to remote in and review trouble logs, assess the state of the VM, and make any appropriate adjustments. This allows LincWare and the LincWare reseller community to be proactive, instead of reactive when any issues arise. To enable communication to the LMS the LincDoc administrator must turn on the LincWare remote administration service on the LincWare System Administration (LWSA) screen. This page can be found at https://<lincdoc-server>>/lwsa/.
- Open a browser.
- Enter your LincDoc server URL (for example, https://eforms.acme.com/lwsa/).
- Click the LincWare remote administration service button.
- Verify that the status shows started.
If the status does not show started, try clicking the button again.