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25.4. LincDoc Mobile FAQs
This topic contains frequently asked questions (FAQs) related to using LincDoc Mobile.
Note: If you have any suggestions for additional FAQ content, contact LincDoc Technical Support.
The following issues are described below:
- How do I take screen shots on my iPad?
- How do I resolve "LincDoc Server Retrieval" errors?
- How come my drop-down field is displaying as a check-box group?
- What is the difference between the magnifying glass icon and lightning bolt icon?
How do I take screen shots on my iPad?
At times, it may be necessary to take screen shots of LincDoc mobile on your iPad, especially if you encounter issues and need assistance from Technical Support. The following procedure should be used when screen shots are needed.
- Locate the two necessary buttons on your iPad.
- The Power/Sleep button, which appears on the upper side of your iPad when held in portrait mode.
- The Home button, which appears on the front side of your iPad, near the bottom when held in portrait mode.
- Press and hold the Power/Sleep button.
- Press the Home button. If your iPad's sound it turned on, you will hear a picture-taking (camera shutter) noise. In addition, your screen will flash, showing you that the screen shot was taken. The screenshot is automatically saved in your iPad photo gallery.
For more details on this procedure, refer to the following website:
http://www.wikihow.com/Take-a-Screenshot-With-an-iPad
How do I resolve "LincDoc Server Retrieval" errors?
You may see one of the following errors with regard to document retrieval/updates from your LincDoc server.
Error 1
Error retrieving doc package #####. Error retrieving source doc /####/####.pdf: A connection failure occurred. Check your network connection and re-sync your forms.
Note: This error typically occurs when a user is trying to retrieve (update) form definitions or documents from the LincDoc server.
Error 2
Error retrieving conditions: A connection failure occurred
Error retrieving source doc /####/####.pdf: The request timed out. Check your network connection and re-sync your forms.
Possible Causes
These errors are typically due to the LincDoc Mobile user having a bad internet/network connection, which interrupts the connection to the LincDoc server.
They could also mean that the user's LincDoc account is no longer valid.
Suggested Resolutions
For a bad internet/network connection, the user needs to find a very stable wireless signal or network connection to attempt server updates/syncing.
You can test an individual iPad's connectivity by attempting the same LincDoc server updates/syncing with a different iPad. If the "test" iPad successfully updates or synchronizes with the LincDoc server, the issue resides with the first iPad's server connection.
Another potential resolution involves having the user log out of the LincDoc server and logging back into the server. If this solves the problem, it was caused by the app caching (saving for reuse) old user connection information. Normally, this issue occurs when an LDAP server has been updated/changed, and the saved (cached) settings no longer match the new server settings, leading to the associated connection timeout.
How come my drop-down field is displaying as a check-box group?
This conversion is controlled by a setting on the LincDoc server: Convert combo lists to radio buttons.
If you have access to the LincDoc server, this setting can be found by clicking the system button and selecting the Offline settings option.
When this setting is enabled (checked), and the drop-down list contains less than six items, it will appear as a check box group in LincDoc Mobile.
What is the difference between the magnifying glass icon and lightning bolt icon?
The magnifying glass icon represents a lookup with no additional actions.
The lightning bolt icon represents a field-related action, which can include field changes, calculations, or a lookup.