Home → Using LincDoc 3.1+ → LWSA (LincWare System Administration) Portal → Using the remoteadmin Service
4.4. Using the remoteadmin Service
The remoteadmin service allows LincWare personnel to remotely access the LincDoc VM to perform various administrative/troubleshooting tasks such as reviewing system logs, applying non-standard configuration items, installing custom plugins, etc.
From time to time, you may be asked to enable this service.
It is required that the LincDoc VM be able to connect to port 443 at remoteadmin.lincware.com. In some environments, this arrangement may necessitate creating a new rule in the firewall.
Important: The firewall needs only allow outbound access through the firewall to remoteadmin.lincware.com.
The service is enabled via the LWSA Services tab.
- Login to LWSA using the browser of your choice.
- Once logged in, click the Services tab.
- Click the start button (as highlighted below) to enable the remoteadmin service.
Note: When the service is started, it establishes an SSL connection back to remoteadmin.lincware.com. The encryption algorithm used is PKCS #1 RSA encryption, with a 2048 bit modulus.
- Once the remote setup is complete, click the stop button, adjacent to the start button, to disable the service.