LincWare is dedicated to providing the best customer service and technical support in the industry. It's an ongoing effort and this site is only one part of it. Hopefully, some of what we've included on this page will answer your question before you have to contact us, for example:
Hey, it happens. Take a minute to double-check your form settings. If the form was working previously you should backtrace your steps and identify where it stopped working. Take a look at the software documentation for details.
The documentation available for LincDoc is extensive, covering all of the most common features and explaining how to use the tools to accomplish your eForm goals.
If the existing documentation does not contain a solution to your problem, then go ahead and contact us. Have as many of these items available so your issue can be solved pronto.
Don't worry, nothing we need is obscure. This allows LincWare support to accurately determine where the error lies and quickly respond with a solution. Also if possible, please enable the remote administration service from the LWSA portal (https://lincdoc.yourcompany.com/lwsa).
Now that you have this information, you are now ready to contact us via our support portal.
Portal
Click on the Submit a Request link on the left to open a ticket. We'll try to collect as much information as possible specific to your problem. It will help tremendously if you have handy the information mentioned in the list at the end of this page.
You can check the status of your ticket by clicking Check on a Request on the left. You can obtain status on a single ticket by entering the access key that was provided in the original auto response. Should you happen to have more than one problem being fixed, log in to the Portal to see the status of each. When you use this feature for the first time, get yourself a temporary password via the Retrieve my password option. Once logged in, feel free to change it to something more memorable, like your first dog's name. Do that via the Change Password link.